FAQ

 

  1. What is VidNikah?
    VidNikah is an online service that facilitates Islamic Nikah ceremonies via a secure video platform. We provide certified officiants (Qadis), digital documentation, customizable ceremony flows, and technical support so you can solemnize your marriage remotely.

  2. How do I book my Nikah ceremony?

    • Visit our “Book Now” page and select your preferred date, time, and officiant package.

    • Complete the ceremony questionnaire with names, guardian (wali) details, witness information, and any special recitations or du‘ās.

    • Make full payment upfront to confirm your booking.

  3. What payment methods do you accept?
    We accept all major credit and debit cards (Visa, Mastercard, American Express) and approved digital wallets. All transactions are processed through a PCI-compliant gateway for your security.

  4. Can I cancel or reschedule my booking?

    • Cancellation for Full Refund: You may cancel within 24 hours of your booking time for a 100% refund.

    • Non-Refundable After 24 Hours: Cancellations after the 24-hour window are non-refundable.

    • Rescheduling: You may request a new date/time up to 48 hours before your ceremony start time, subject to officiant availability and no extra fee.

  5. Who must attend the online ceremony?

    • Bride & Groom (or their legal representatives)

    • Wali (guardian for the bride)

    • Two Muslim Witnesses

    • Officiant (Qadi)
      Additional guests can join via livestream.

  6. How do witnesses and guests join?
    After booking, you’ll receive secure links for:

    • Ceremony Room: For the officiant, parties, wali, and witnesses.

    • Livestream: Unlimited guests can watch, send virtual du‘ā, and chat.

  7. Is my Nikah legally recognized?

    • Our ceremonies follow Shariah guidelines for a valid Nikah.

    • We provide a digital Nikahnama (marriage contract) with e-signatures.

    • For civil recognition, we offer guidance and assistance with local registration and apostille processes where applicable.

  8. What if I have technical issues on the day?

    • We conduct a mandatory pre-ceremony tech walkthrough with all participants.

    • On the day, our dedicated support team is on call to resolve connectivity or device issues immediately.

  9. Can I personalize my ceremony?
    Yes! You can choose specific Quranic recitations, du‘ās, vows, and multilingual khutbah segments. Simply detail your preferences in the ceremony questionnaire.

  10. How do I receive my marriage documents and keepsakes?
    Immediately after the Nikah, you’ll get:

    • A PDF copy of your signed Nikahnama.

    • High-resolution ceremony stills.

    • Optional digital invitation templates and guest registry links.

  11. What if I need additional services?
    We offer a variety of add-ons, including pre-marital coaching, legal registration liaison, professional photo albums, anniversary reminders, and more. Contact us for a bespoke package.

  12. How can I contact support?

    • Email: support@vidnikah.com

    • Phone: +44 20 1234 5678

    • Live Chat: Available on our website (Mon–Fri, 9 AM–6 PM GMT)

If you have any other questions, feel free to reach out—we’re here to help you celebrate your Nikah with ease and peace of mind.